FAQ

Mensa Gießberg, CampusCafé & BibCafé Uni Konstanz
As a student, you can pay with your UniCard or in electronic cash card.
As a guest, you can pay with your MensaCard or in electronic cash card.

Mensa & Cafeteria HTWG Konstanz
As a student, you can pay with your ZACK-Card or in electronic cash card.
As a guest, you can pay with your MensaCard or in electronic cash card.

Strandbar Konstanz
As a student or guest you can pay in electronic cash card.

Mensa HS/PH Weingarten & Cafeteria PH Weingarten
As a student you can pay with your HS-Smartcard or StudiCard (student card) or in electronic cash card. As a guest, you can pay with your MensaCard or in electronic cash card.

Mensa DHBW Fallenbrunnen/Friedrichshafen
As a student, you can pay with your student card or in electronic cash card.

As a guest you can pay with your MensaCard or in electronic cash card.

Mensa DHBW Ravensburg
As a student, you can pay with your student card or in cash. As a guest you can pay with your MensaCard or in electronic cash card.

Konstanz
Your UniCard is available at the Student Service Center of the University of Konstanz.
You will receive your ZACK-Card (HTWG) from the university administration
 

Ravensburg, Weingarten, Friedrichshafen

Students of the universities in Ravensburg, Weingarten and Friedrichshafen receive their student ID, the HS-Smartcard or the StudiCard from the respective university administration.

You can use your card after charging (via EasyLoad, cash or debit card) at all smart cards and self-service machines. Please note that some cards have a limited validity period.

If your card is invalid, you can have it activated free of charge at the register in the canteen or in the Seezeit Service Center at the University of Konstanz.

You can top up your card with cash or EC card at the designated top-up points. You can also top up your card at the tills or you are equipped with EasyLoad.

Students: If your card (UniCard, ZACK-Card, HS-Smartcard, StudiCard, student card) is damaged or defective, please contact the respective university administration.

Guests: In the event of a technical defect of the card through no fault of your own (e.g. defective chip), you will receive a replacement card from us. In case of mechanical damage (e.g. broken card) or loss of the old card, the deposit fee of € 7.00 for the new card must be paid again. Please obtain a new MensaCard at one of the Mensa cash desks.
 

If the condition of your MensaCard allows it, you can have the remaining balance of your defective MensaCard transferred to a new one. Please present both cards at the Seezeit Service Center at the University of Konstanz and have your remaining credit transferred to the new card. Seezeit will destroy your old MensaCard after the transfer.

Error 217
Your card is no longer functional due to defective software. Please contact the Seezeit Service Center at the University of Konstanz.

Error 403
Your card is no longer valid. Please extend the validity at one of the register in the canteen.

Error 620
Updating the recharge value of your card has failed.
Please contact the Seezeit Service Center at the University of Konstanz.

Students
If you have lost your student ID, please contact your university. If you use EasyLoad, you can lock this feature in your EasyLoad user account.

Guests
If you have lost your MensaCard, please contact one of the registers in the canteen. If your MensaCard has been dropped off at Seezeit, you can pick it up at the Seezeit Service Center at the University of Konstanz. Unsigned MensaCards can also be locked in the Service Center at the University of Konstanz. This misuse of the card by others for you harmless.

Please note that you must know your card number in order to get back or block your MensaCard. This number is printed on the back of your MensaCard. Please make a note of this number as soon as you have received your card. Seezeit saves delivered Mensa Cards for half a year.

Yes, for all institutions operated by Seezeit.

Students
The remaining balance on your card can be cashed out at the registers.

Guests
If your MensaCard is still functional, you can hand it in to register and get back your remaining balance and your deposit of seven euro. Please note that Seezeit is not obliged to take back defective MensaCards or to replace them..

The BAV Institute for Hygiene and Quality Assurance performs a hygiene and quality control inspection of our business operations twice a year. We also carry out internal checks on a regular basis.

We prefer to purchase our food products within the Lake Constance region. This way, we can maintain a trusting, personal relationship with suppliers, preserve the environment due to shorter transportation routes and be able to offer you fresh products.

Klick here for more information.

There is a vegetarian meal available at all our canteens every day. We are also extending our range of vegan meals. Vegetarian and vegan meals are marked in the menu with a carrot or leaf symbol.

Indeed, in the Giessberg canteen (University of Konstanz), we are offering our own organic product line that conforms to EU legislation on organic farming. All meals only use organic noodles. Furthermore, we only prepare organic coffee in our cafeterias and cafés that is produced according to fair trade standards.

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